Join and Grow with us!
At ANCHORCHEM INC., we live by our A.N.C.H.O.R. values: Accountability, Never Quit, Character, Honesty, Opportunity, and Responsibility.
We offer a collaborative environment where your contributions directly impact our success in the Personal Care and cosmetics industry. Explore opportunities to grow with a company committed to quality and innovation in silicone ingredients.
Current Openings
About ANCHORChem
ANCHORChem Inc. manufactures and supplies silicone fluids and formulation support for personal care and industrial applications. We are a fast-growing specialty chemical company committed to quality, innovation, and responsive customer service.Role Overview
The Customer Service / Inside Sales Representative will be the primary contact for daily customer needs — from order processing to shipment coordination and technical support. This role works closely with Sales, Operations, Logistics, and Quality teams to ensure timely, accurate, and professional service.Key Responsibilities
- Enter and manage customer orders in the ERP system; ensure accuracy of pricing, lead times, and documentation.
- Serve as the first point of contact for customer inquiries, including order status, shipping, and product information.
- Coordinate with Production and Logistics on delivery schedules and inventory availability.
- Prepare quotations and support the commercial team with proposals and price confirmations.
- Track shipments and resolve any delivery or billing issues in collaboration with Finance.
- Maintain accurate and current CRM/ERP records for all customer interactions.
- Assist with claims or complaint handling and coordinate resolutions with Quality and Operations.
- Support internal process improvements for customer service efficiency.
Required Qualifications
- 2+ years of B2B inside sales or customer service experience, preferably in chemicals, materials, or manufacturing.
- Strong communication, problem-solving, and customer relationship skills.
- Proficiency with ERP and CRM systems (experience with Microsoft Dynamics, Salesforce, or Odoo preferred).
- Excellent attention to detail, organization, and follow-up skills.
- Ability to collaborate across departments in a fast-paced environment.
Preferred
- Associate’s or Bachelor’s degree in Business, Chemistry, Supply Chain, or related field.
- Familiarity with chemical product documentation (TDS, SDS) and regulatory compliance.
What We Offer
- Competitive salary and annual performance bonus.
- Comprehensive benefits package including medical, dental, 401(k), and paid time off.
- Opportunity for professional development in a growing specialty chemical manufacturer.
How to Apply
Please email your resume and a short cover letter to rebecca@anchorcheminc.com with the subject line: Customer Service – Your Name.About ANCHORChem
ANCHORChem Inc. is a manufacturer and supplier of specialty silicone fluids and formulation solutions serving the personal care and industrial markets. We combine deep technical expertise with a customer-driven approach to help our partners succeed.Role Overview
The Account Manager is responsible for managing and expanding customer relationships within a defined territory. This role focuses on driving growth, supporting formulation projects, and ensuring customer satisfaction through consultative, technical selling.Key Responsibilities
- Develop and execute territory sales plans to meet revenue and margin goals.
- Manage existing customer accounts and build relationships across procurement, R&D, and management levels.
- Identify and develop new business opportunities, including OEM and distributor partnerships.
- Provide product and formulation guidance in collaboration with technical and operations teams.
- Prepare quotations, negotiate pricing, and coordinate contracts in alignment with company policy.
- Maintain accurate sales forecasts and opportunity pipelines in CRM.
- Travel to customer sites, trade shows, and distributor meetings (20–40%).
- Monitor competitor activity and provide market insights to the marketing and product teams.
Required Qualifications
- 2–5 years of outside sales or account management experience in specialty chemicals, silicones, personal care ingredients, or related B2B technical sales.
- Strong communication and interpersonal skills, with proven ability to build long-term customer relationships.
- Technical aptitude and ability to discuss formulations and application performance with customers.
- Proficiency with CRM systems (Microsoft Dynamics or Salesforce preferred).
- Valid driver’s license and ability to travel regularly.
Preferred
- Bachelor’s degree in Chemistry, Chemical Engineering, Materials Science, or Business.
- Experience managing distributor or regional accounts.
Compensation & Benefits
- Competitive base salary with annual performance incentive.
- Full benefits package including health insurance, 401(k), and paid time off.
- Travel reimbursement and car allowance as applicable.